At Tuyet, we are committed to providing our customers with high-quality products and exceptional customer service. This includes our shipping policy, which is designed to ensure that your order is processed and delivered in a timely and reliable manner.

Order Processing Time:

All orders received before 12pm PST will be processed and shipped the following business day. Please allow us 1-2 business days to complete shipping process. We will notify you if any delays.
Please note that business days do not include weekends or holidays.

We offer several shipping options for your convenience:

Standard Ground Shipping: Estimated delivery time is 3-7 business days. Shipping rates will vary depending on the weight and destination of your order.

Expedited Shipping: Estimated delivery time is 1-3 business days. Shipping rates will vary depending on the weight and destination of your order.

*We do not have international shipping for the moment.

Please note that shipping rates are calculated based on the weight and destination of your order. You can view the shipping cost at checkout before placing your order.

Order Tracking:

Once your order has been shipped, you will receive an email with your tracking information. You can also log in to your account on our website to view your order status and tracking information.

Delivery:

We are not responsible for any delays or issues with delivery caused by the carrier or customs. Once your order has been shipped,
it is the responsibility of the carrier to ensure that your package is delivered on time and in good condition.
If your package is damaged during transit, please contact us immediately so we can file a claim with the carrier.

Returns:

If you are not completely satisfied with your purchase and product has not been opened, please contact us within 14 days of receiving your order. We will issue a refund to the original form of payment.

Please note that we do not refund shipping charges, and the customer is responsible for the cost of return shipping.

Contact Us:

If you have any questions or concerns about our shipping policy, please do not hesitate to contact us. You can reach us by phone or email, and our customer service team will be happy to assist you.